Frequently Asked Questions
How do I make an appointment?
You can either call or email our office. If you get voicemail, we ask that you please leave a message and we will call you back as soon as we are able. We will then ask you for some basic information and send to you our office policies, some forms for you to complete, and a couple options of days and times for appointments. You will just reply to that email confirming a time and day to meet.
Why do you send me your policies and forms through email?
Why can’t I just fill out forms in the office?
We like to give our clients an opportunity to review office policies prior to confirming an appointment. We also like to give them a chance to be in a more relaxing setting to complete the forms rather than have to come in an hour early for the appointment. This allows clients the ability to gather their thoughts and complete the forms as thoroughly as possible.
How quickly should I respond to an offer of appointment day and time?
Please respond as quick as possible. Appointment times are given on a first come, first schedule basis.
What do I need to bring with me to the first appointment?
Please bring with you your photo ID, insurance card, completed forms (if not emailed to me), any other pertinent information you may feel is relevant for your treatment, and any payments due at time of the visit.
Why do you want me to email the forms back to you?
If you are comfortable with emailing your completed forms to us, it allows us a chance to review them prior to your coming in. This saves time for the therapist during your session and allows for you to have more time with the therapist.
Do you take insurance?
Yes, I take most insurances to include Blue Cross and Blue Shield, Independent Health, Univera, Fidelis, Tricare, and US Family Health. Please contact me if your plan isn’t listed to see if I accept your insurance.
If I’m out of network, can I still be seen?
Yes. I will ask you to pay for my services at the time of each visit. I will give you a receipt for you to submit to your insurance company for reimbursement.
Do I have to have insurance or use insurance to be seen?
No. Some people rather not use insurance as they are concerned about what their insurance company may do with information that they receive. We offer a competitive rate for those not wanting to use insurance, have insurance we don’t take, or don’t have insurance.
You have to report information to my insurance company?
It is required for reimbursement by insurance companies that a provider be able to justify the need for counseling. Information shared with insurance companies is as little as necessary to have payments authorized.
Do I have to pay anything for the visit?
Whether you have to pay anything would e based on what your insurance plan is or if you are paying out of pocket for your visits.
What will my copay be?
Each person’s insurance plan is different. It may say on your insurance card how much your copay is or in the information you received when you signed up for the plan. If you still have questions about your copay, the easiest remedy would be for you to contact your insurance company and ask.
I have a high deductible plan.
How does this work with paying for counseling?
A high deductible means that you have to pay a certain amount of money for your care prior to the insurance company paying anything. An example of this is if you have a high deductible of $6000.00, you would have to meet this amount prior to insurance companies paying anything for you. When I see someone with a high deductible, I ask them to pay the amount due at each visit. High deductible plans are generally good for people who don’t normally use their insurance.
What if I don’t know what my deductible is?
You should contact your insurance company who will be able to tell you.
How do I know when my deductible has been met?
Most people keep a running tab of how much they have paid towards their deductible. In the case of your having met your deductible and have paid us more than necessary, we will issue you a credit towards copays for future appointments.
What happens if I have a credit, but I am no longer seen by your office?
We will issue you a refund for any remaining credit after all bills have been made current.
How do you accept payments?
Beyond insurance, I accept cash, check, or money orders. I do not take credit cards at this time, but can send an invoice through PayPal if necessary.
What should I expect at my first appointment?
You will be introduced to the counselor. He will ask you for your photo ID, insurance cards, and completed forms (if they haven’t been sent in already). He will make a copy of your identifying information and review your information, afterwards he will call you into the office to discuss your reason for coming in.
How long is a session?
Sessions are generally about 55 minutes and no longer than 60.
Will I be seen on time?
We know your time is important to you and generally are able to take people on time. Sometimes though there are situations beyond our control and we ask that you please be patient in those rare instances.